1. Acceptance of Terms
By engaging with Wowpetoo for manufacturing services, placing orders, or requesting quotations, you ("Client," "Customer," or "you") agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Wowpetoo ("Company," "we," "us," or "our").
Effective Date: These Terms become effective immediately upon your first engagement with our services and remain in effect until terminated in accordance with these Terms.
Updates to Terms: We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website and communicated to active clients. Continued use of our services after such modifications constitutes acceptance of the updated Terms.
2. Services Description
2.1 Manufacturing Services
Wowpetoo provides comprehensive OEM/ODM manufacturing services for pet products, including but not limited to:
- Pet Life Jackets with buoyancy certification support
- Outdoor Gear (backpacks, carriers, weatherproof accessories)
- Interactive and Durable Pet Toys
- Harnesses and Leashes with pull-test certification
- Pet Travel products (airline-approved carriers, car seats)
- Pet Training equipment and accessories
- GPS tracking-compatible gear and integration solutions
2.2 Customization Services
- Full product customization (design, colors, materials, sizing)
- Private label and branding services
- Custom packaging design and production
- Safety certification support and compliance documentation
- Rapid prototyping and sampling (7-10 day turnaround)
2.3 Service Limitations
Our services are exclusively B2B and intended for commercial resale, distribution, or corporate use. We do not provide direct-to-consumer sales or services.
3. Order Terms & Pricing
3.1 Quotations and Pricing
All quotations are valid for 30 days from issuance unless otherwise specified. Pricing is subject to:
- Order quantity and specifications
- Material costs and availability
- Customization complexity
- Delivery timeline requirements
- Currency exchange rate fluctuations (for international orders)
3.2 Minimum Order Quantities (MOQ)
Standard MOQs vary by product category. We offer flexible MOQs for new clients and test orders, subject to pricing adjustments. Specific MOQ requirements will be communicated during the quotation process.
3.3 Payment Terms
- New Clients: 50% deposit upon order confirmation, 50% balance before shipment
- Established Clients: 30% deposit, 70% balance before shipment (after credit approval)
- Sample Orders: 100% payment in advance
- Payment Methods: T/T (Wire Transfer), L/C at sight, or other mutually agreed methods
3.4 Order Confirmation and Changes
Orders are confirmed upon receipt of signed purchase order and deposit payment. Changes to confirmed orders may incur additional charges and affect delivery schedules. Order cancellations after production commencement may result in cancellation fees.
4. Intellectual Property Rights
4.1 Client IP Protection
We respect and protect our clients' intellectual property rights. All custom designs, specifications, and proprietary information provided by clients remain their exclusive property. We implement strict confidentiality measures and will not reproduce or disclose client designs to third parties.
4.2 Wowpetoo IP Rights
Our manufacturing processes, techniques, and standard product designs remain our intellectual property. Clients receive manufacturing and distribution rights for ordered products but do not acquire rights to our proprietary manufacturing methods.
4.3 Third-Party IP Compliance
Clients warrant that their designs and specifications do not infringe upon third-party intellectual property rights. Clients agree to indemnify Wowpetoo against any IP infringement claims related to client-provided designs or specifications.
4.4 Confidentiality
Both parties agree to maintain strict confidentiality regarding proprietary information, trade secrets, and business relationships disclosed during our partnership.
5. Quality Assurance & Warranties
5.1 Quality Standards
All products are manufactured according to agreed specifications and applicable safety standards. We maintain comprehensive quality control processes including:
- Incoming material inspection
- In-process quality monitoring
- Final product inspection and testing
- Safety certification support (when requested)
5.2 Product Warranties
Manufacturing Defects: We warrant products against manufacturing defects for 90 days from delivery. This warranty covers defects in materials and workmanship under normal use conditions.
Warranty Exclusions: Warranties do not cover damage from misuse, normal wear and tear, modifications, or failure to follow care instructions.
5.3 Quality Disputes
Quality concerns must be reported within 7 days of delivery with photographic evidence. We will investigate all quality issues and provide appropriate remedies, which may include replacement, credit, or refund at our discretion.
6. Limitation of Liability
6.1 Liability Limitations
Our total liability for any claims arising from our services or products shall not exceed the total amount paid by the client for the specific order giving rise to the claim. We shall not be liable for indirect, consequential, or punitive damages.
6.2 Force Majeure
We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, material shortages, or transportation disruptions.
6.3 Client Responsibilities
Clients are responsible for:
- Ensuring product specifications meet their market requirements
- Obtaining necessary import permits and compliance certifications
- Proper product testing and market approval processes
- End-user safety warnings and instructions
7. Delivery and Risk Transfer
7.1 Delivery Terms
Delivery terms are specified in each purchase order and typically follow Incoterms 2020 standards (FOB, CIF, etc.). Risk of loss transfers to the client upon delivery to the agreed shipping point.
7.2 Delivery Schedules
Production and delivery schedules are estimates based on current capacity and material availability. While we strive to meet all deadlines, schedules may be affected by order complexity, material availability, or unforeseen circumstances.
8. Governing Law and Dispute Resolution
8.1 Governing Law
These Terms are governed by the laws of the People's Republic of China. Any disputes arising from these Terms or our business relationship shall be subject to the jurisdiction of courts in Hangzhou, Zhejiang Province, China.
8.2 Dispute Resolution
We encourage resolution of disputes through direct negotiation. If direct negotiation fails, disputes may be submitted to arbitration under the China International Economic and Trade Arbitration Commission (CIETAC) rules.
9. Termination
Either party may terminate ongoing business relationships with 30 days written notice. Termination does not affect obligations for orders already in production or completed. All payment obligations remain in effect after termination.