Privacy Policy

Last updated:

At Wowpetoo, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our business services, website, or manufacturing processes.

Information We Collect

Business Contact Information

  • • Company name and business registration details
  • • Contact person names, titles, and professional email addresses
  • • Business phone numbers and mailing addresses
  • • Industry sector and company size information

Project & Transaction Data

  • • Product specifications, customization requirements, and design preferences
  • • Order quantities, pricing negotiations, and delivery preferences
  • • Quality requirements, certification needs, and compliance specifications
  • • Communication records related to projects and orders

Website Usage Data

  • • IP addresses, browser types, and device information
  • • Pages visited, time spent, and navigation patterns
  • • Referral sources and search terms used to find our website
  • • Download activity for catalogs, specifications, and other materials

How We Use Your Information

Manufacturing Services

  • • Process and fulfill OEM/ODM orders
  • • Provide product samples and prototypes
  • • Ensure quality control and compliance
  • • Coordinate logistics and delivery

Business Communication

  • • Respond to inquiries and quotation requests
  • • Provide technical support and consultation
  • • Share product updates and industry insights
  • • Maintain ongoing business relationships

Legal Compliance

  • • Meet export and import regulations
  • • Maintain required business records
  • • Comply with safety certifications
  • • Process customs documentation

Service Improvement

  • • Analyze website performance and usage
  • • Improve our products and services
  • • Develop new manufacturing capabilities
  • • Enhance customer experience

Information Sharing & Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Trusted Service Providers

Logistics partners, certification bodies, and payment processors who assist in delivering our services under strict confidentiality agreements.

Legal Requirements

When required by law, court order, or government regulation, including customs and export control authorities.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, with advance notice to affected parties.

Your Consent

When you have given explicit consent for specific sharing purposes.

Data Security

We implement comprehensive security measures to protect your information:

SSL encryption for data transmission
Secure server infrastructure
Regular security audits and updates
Access controls and authentication
Employee training on data protection
Data backup and recovery procedures

Your Rights & Choices

Access & Correction

You have the right to access, review, and correct your personal information in our records.

Request data access →

Data Portability

Request a copy of your data in a commonly used, machine-readable format.

Request data export →

Communication Preferences

Choose how and when you receive communications from us, or opt out entirely.

Manage preferences →

Data Deletion

Request deletion of your personal information, subject to legal and business requirements.

Request deletion →

International Transfers

As a global manufacturer serving international clients, your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:

  • Compliance with applicable data protection laws and regulations
  • Appropriate safeguards and contractual protections
  • Secure transmission and storage protocols
  • Regular review of third-party data processing agreements

Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy:

Active business relationships Duration of relationship + 3 years
Completed transactions 7 years (tax and legal requirements)
Marketing communications Until opt-out or 2 years of inactivity
Website analytics data 26 months

Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact us:

sales01@wowpetoo.com +86 571-8693 9933
No.830 West Wenyi Road, Hangzhou, Zhejiang, China

We will respond to all requests within 30 days and provide updates in English for international clients.